Your Turn / Dialog

Dialog

B: Hello, Ian speaking from PcComponentes. How can i help you?

A: Hi, I want to make a complaint. 

B: Oh, I see. Can you give me more details about your problem, please?

A: I received an audio interface with defects. The jack output doesn’t work.

B: I’m sorry to hear that. Can you give me the name of your company, please?

A: It’s Audio-Technics.

B: Ok. Can I take your customer number and your name, please?

A: Yes, of course. My customer number is AT972, and my name is “Paul Francesc”.

B: Give me a moment please. Now, can I have more details about the product and the invoice 

number, please?

A: Yes, the product is the Sound Blaster DT920, and the invoice number is PT2435.

B: Alright, is the product under warranty?

A: Yes, i bought it a month ago.

B: Okay, do you want to replace the item or do you prefer a Technician to fix it? 

A: I would like a replacement of the item.

B: Thank you for being pacient, we will replace it immediately. Do you need something else? 

A: No, that’s all. Thank you for your service. Bye!

B: Your welcome, have a nice day!