Unit 9 Vocabulary

Smartphone Features

battery life - durada de la bateria

budget model - model bàsic

child-safe - segur per a nens

device - dispositiu

dust-resistant - resistent al pols

feature - característica

good value - ben valorat

GPS monitoring system - sistema de monitorització GPS

high-quality - alta qualitat

lens - lent

mapping software - programari de mapes

office apps - aplicacions d'oficina

protective case - funda de protecció

remotely - remotament

shatterproof - resistent als cops

speakerphone - altaveu

water-resistant - resistent a l'aigua

zoom control - control de zoom

Smartphone Apps

activate - activar

allow - permetre

appear - apareixer

breaking news - noticies d'ùltima hora

characters - caràcters

face-to-face - cara a cara

followers - seguidors

foreign language - llengua estrangera

free - gratuit

keep in touch - estar en contacte

landline - telèfon fix

low rates - tarifes baixes

navigate - navegar

packet data - paquet de dades

recipient - destinatari

settings - parametres

share - compartir

tap - premer

translate - traduir

tweet - tuit

voice message - missatge de veu

Extra!

airplane mode - mode avió

Android - sistema operatiu Android

charger - carregador

contacts - contactes

display - pantalla

iOS - sistema operatiu iPhone

lock code - codi de bloqueig

memory expansion - expansió de memòria

reception - recepció

ringtone - to de trucada

selfie mode - mode selfie

SIM card - tarjeta SIM

speed dial - marcatge ràpid

swipe - netejar

voice dialing - trucada de veu

WiFi hotspot - punt d'accés WiFi

Smartphones / Dialog

A: Can you help me, please? Why is this smartphone cheaper than that one?

B: This one is a budget model. That one is a top-of-the-range phone. It's got all the latest features.

A: What are the main differences between them?

B: The main advantage of budget smartphones is the lower price. They've got the same basic functions, but they haven't got as many extra features.

A: Can you still get a good Internet connection on the cheaper ones?

B: Yes, no problem.

A: What about downloading films?

B: If you want a smartphone for downloading, playing games, etc. It's better to get one of the more expensive models. This Timewise Mercury is great value.

A: What other disadvantages has the budget smartphone got?

B: The camera isn't as good as on an expensive model. The images are lower resolution and the lens and sensors are lower quality.

A: That's good to know. The camera is what I use most.

B: Also, the battery in a budget smartphone doesn't last as long as in the more expensive models. The battery life is less than eight hours. The others last more than ten.

A: OK. Thank you for the information. 

Dialog / Rescheduling Meetings

A: Hello! Is that Mrs Brody? This is Mark Brown, Geraldine Marsden's administrative assistant at Compusafe.

B: b. Hello, Mark. What can I do for you?

A: Well, unfortunately Mrs Marsden is ill, so she won't be at work for three days.

B: a. Oh, I'm sorry to hear that.

A: The problem is, she won't be able to make it to the meeting you arranged for tomorrow. Can we reschedule it?

B: b. Certainly. Let's look at the calendar.

A: What date is convenient for you? How about Tuesday, 5th January?

B: a. I won't be available on that day.

A: I see. Mrs Marsden will also be free on Wednesday, 6th January. Would that suit you?

B: b. I've got a staff meeting in the afternoon, but I'm free in the morning.

A: Great! Will 11 o'clock in the morning be OK?

B: Yes, I'll write it in my diary.

Working with Vocabulary / Sheduling Meetings

Ex. 5

1. tied  c. up

2. hold  a. a meeting

3. give  d. a presentation

4. make  b. arrangements

5. check  f. your calendar

6. take  e. place

Ex. 6

1. Is Friday mid-afternoon convenient for you?

a. No, I'm afraid I'll be tied up all day.

2. Can you confirm the date for the meeting with the software testers?

b. Just a moment, I'll check the calendar.

3. Have you made a list of all the participants?

a. Yes, all the members of the customer relations department.

4. Are you free on Wednesday afternoon at 13:00?

a. I'm sorry. I already have something planned.

5. Unfortunately, I'm busy all day on the 30th.

a. Let's look for another date that is convenient for us both.

6. It's important you attend the meeting with Electrastore Parts.

a. You'll learn a lot of essential information.

7. Has the meeting with the programmers been scheduled?

b. Not yet, I have to check when Ms Carson is available.

8. I'm sorry, I have a previous commitment in the morning.

b. Don't worry. We can rearrange for another day.

Ex. 7

1. At eight o'clock, I have a video conference scheduled with the IT company in Miami.

2. The meeting will start at one o'clock sharp. You musn't be late.

3. We've prepared some light refreshments - coffee, tea, cake and fruit.

4. The only equipment I'll need at the software conference is my laptop.

5. Participants will receive a pack containing all the information from the smartphone presentation.

6. We'll have a short break at half past two.

Ex. 8

1. You can't schedule two meeting for the same person at the same time.

2. When people are tied up, it means they are busy.

3. If a meeting starts at 9.00 sharp, it won't start later.

4. Light refreshments include things like food and drinks.

5. When a time is convenient for you, it means that you are available.

6. You have a break when you want to stop working for a few minutes.

Vocabulary: Scheduling meeting

p.124 

Arranging a meeting

attend the meeting -  assistir la reunió

break - pausa

busy - ocupat

check your calendar - comprova el teu calendari

confirm - confirmar

convenient - oportú

equipment - equipament

free - lliure

give a presentation - fer una presentació

hold a meeting -  tindre una reunió

light refreshments - piscolabis

make arrangements - fer arranjaments

pack - paquet

participants - participants

previous commitment - compromís previ

schedule - programar

sharp - en punt

take place - agafar lloc

tied up - ocupat

video conference - conferència de vídeo

Rescheduling:

alternative date - data alternativa

appointment - cita

arrange - organitzar

cancel - cancel·lar

feel ill - trobar-se malament

get lost - perdre's

got the dates mixed up - s'han barrejat les dates

held up in a traffic jam - retingut en un embús de tràfic

leave ... urgently - marxa ... urgentment

participate - participar

postpone - posposar

reorganise - reorganitzar

reschedule - re-programar

running late - faig tard

suit - anar be

switch - canviar

Time

half past - dos quarts

quarter past - quart passat

ten past - passat de deu

o'clock - en punt

quarter to - menos quart

twenty to - menos vint

Extra!

absent - absent

adjourn - ajornar

boardroom - sala de juntes

chairperson - president

conference call - trucada de la conferència

delay - retard

instead - en canvi

make it - fes-ho

minutes - minuts

punctual - puntual

verify - verificar

vote - votar

wrap up - resumir

Your Turn / Dialog

Dialog

B: Hello, Ian speaking from PcComponentes. How can i help you?

A: Hi, I want to make a complaint. 

B: Oh, I see. Can you give me more details about your problem, please?

A: I received an audio interface with defects. The jack output doesn’t work.

B: I’m sorry to hear that. Can you give me the name of your company, please?

A: It’s Audio-Technics.

B: Ok. Can I take your customer number and your name, please?

A: Yes, of course. My customer number is AT972, and my name is “Paul Francesc”.

B: Give me a moment please. Now, can I have more details about the product and the invoice 

number, please?

A: Yes, the product is the Sound Blaster DT920, and the invoice number is PT2435.

B: Alright, is the product under warranty?

A: Yes, i bought it a month ago.

B: Okay, do you want to replace the item or do you prefer a Technician to fix it? 

A: I would like a replacement of the item.

B: Thank you for being pacient, we will replace it immediately. Do you need something else? 

A: No, that’s all. Thank you for your service. Bye!

B: Your welcome, have a nice day!

Vocabulary Builder 7

Departments

accounts department - departament comptable

customer relations department - departament de client

human resources department - departament de recursos humans

IT maintenance department - departament de manteniment informàtic

sales and marketing department - departament de vendes i màrqueting

Customer Service

charge - cobrar

complaint - queixa

customer number - número de client

damaged - dañat

discuss it - discutir-ho

enquiry - petició

get back to you - retornar

hold the line - mantenir la línia

opening times - horari d'obertura

overcharge - cobrar de mès

quote - quota

satisfied - satisfet

shipping date - data d'enviament

Complaints

assist - assistir

at our expense - a costa nostra

check my records - revisar els historials

compensation - compensació

credited our account - cobrat al nostre compte

defect - defecte

doesn't fit - no encaixa

error - error

faulty part - part defectuosa

losing business - perdent el treball

lost in the post - perdut en el trajecte

make a claim - fer una reclamació

making a noise - fent soroll

missing a part - perdre una part

refund (n) - reemborsar

refuse - refusar

return - tornar

suggest - suggestionar

the wrong item - l'article incorrecte

under warranty - dins de garantia

Extra!

broken - trencat

customer satisfaction - satisfacció del client

disappointed - decepcionat

displeased - disconforme

dissatisfaction - insatisfacció

feedback - opinió

file a lawsuit - arxivar una demanda

financial director - director financer

inappropiate - in-apropiat

lose business - perdre un negoci

managing director - director general

research and development department - departament de recerca i d'investigació 

treatment - tractament